Claims for damaged or shortage of goods must be reported in writing to our Customer Service Department firstname.lastname@example.org within 24 hours of delivery. Please be as specific as possible as to the issue at hand and send pictures of the damage or shortage alongside the email. Failure to report the issue within this time period will not ensure proper action can be taken to correct the problem. This is because we only have a limited amount of time to make a claim with UPS or the corresponding shipping carrier.
Customers have seven (7) days, beginning the day UPS or the corresponding shipping carrier has declared the product was delivered, to return any purchased merchandise. To return a product, a Return Authorization number (RA #) and return instructions must be obtained from our Sales Department. To receive this, the customer must email email@example.com prior to making a return. A 20% restocking fee will be removed from the final return value. The customer will also only be eligible to receive store credit that may be used for future purchases. Cash and credit card refunds are not available.
If an order is cancelled after it was shipped, this order will be considered a return and fall under our return policy.
Italwax LLC will accept returns under, but not limited to, the following conditions:
Returned merchandise must be received in new condition, in its original unopened package and suitable for resale.
The customer is not returning a merchandise that was on clearance.
The customer is not returning an irregular product and/or product that is no longer being sold. An irregular product can be defined as a product not sold regularly but instead for a special occasion and/or a short time deal.
The customer does not have any pending balances to be paid to Italwax LLC.